Table of Content

Interpretation

Terms with capitalized first letters carry specific meanings as outlined below. These meanings remain consistent whether used in singular or plural form.

Definitions

For the purposes of these Terms and Conditions:

  • Account refers to the personalized account set up for you to engage with our Service or portions thereof.
  • Company (noted as "the Company", "We", "Us", or "Our" herein) denotes SIMBA N.V.
  • Service indicates the Website.
  • Website points to luckypays.io.
  • You refers to the person utilizing or accessing the Service, or the organization or legal entity they represent while doing so.

Responsible Gambling and Self-Exclusion

Gambling serves as a form of enjoyment, amusement, and thrill for most of our users. However, we acknowledge that it can lead to unfavorable outcomes for some. Medical experts have long identified compulsive gambling as a significant disorder.

From the outset, we’ve been attuned to this challenge and are committed to offering support. Within our "Responsible Gambling" framework, we employ various strategies to minimize the chances of gambling-related harm. Should problems emerge, we take decisive action to mitigate them.

The primary defense against gambling’s downsides is awareness and understanding of its risks, empowering our users to maintain control and avoid adverse effects.

Information and Contact

Our Support team is readily accessible via email at no extra charge:

Your privacy is paramount; our Support team will not share your details without your approval. You can also evaluate your gambling habits with a self-assessment here:

For more resources on gambling issues, explore:

Helpful Tips for Responsible Gambling at luckypays.io

To keep gambling enjoyable and harmless, we suggest reflecting on these guidelines before you play:

  • Establish a Deposit Ceiling: Decide in advance how much you’re willing to spend, aligning it with your budget. Treat gambling as a leisure expense.
  • Don’t Pursue Losses: Avoid escalating risks to recoup what’s lost. Focus on fun, not profit.
  • Define a Time Boundary: Set a duration for your gambling session and adhere to it. Balance it with other interests rather than letting it dominate your time.
  • Stay Sharp: Refrain from gambling if you’re overly stressed, upset, or pressured. Similarly, avoid playing while impaired by medication, drugs, or alcohol.
  • Pause When Needed: Step away if you feel fatigued or lose focus.
  • Single Account Rule: Managing your gambling is simpler with just one account per individual.

Minor Protection

Our Service is restricted to those 18 and older. Safeguard your login credentials from minors, and we advise using filtering software to block unsuitable online content for children.

Parents might find these internet filters useful for protecting their kids:

Self-Exclusion

If you’re struggling with gambling addiction or wish to step back for other reasons, we’re here to support your break from gambling. "Self-Exclusion" is a voluntary commitment to abstain from all gambling activities for a chosen timeframe, which cannot be altered once set. To begin, reach out to our support team with a duration between 6 months and 5 years. They’ll walk you through the process.

Note that self-exclusion is binding for the selected period to ensure your well-being.

While self-excluded, opening a new account is forbidden. Attempting this breaches our Terms of Service and could lead to a permanent ban of your initial account.