Privacy Policy - Lucky Pays Casino

Table of Content

Who We Are and How to Contact Us

EOD Code SRL is the data controller responsible for your personal information. If you have any questions about this policy or wish to exercise your rights, please contact our data privacy manager at privacy@luckypayscasino.uk.com.

We encourage you to contact us first with any concerns before approaching a regulator.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on the website, and continued use of our services means you accept the updated terms.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so please review their policies when you visit them.

What Personal Data We Collect

We may collect the following types of information:

Identity Data: name, date of birth, gender, username, and ID documents (e.g., passport) for verification.
Contact Data: email address, postal address, and phone number.
Financial Data: payment card or bank details (processed securely via licensed payment providers).
Transaction Data: details of deposits, withdrawals, and gaming activity.
Technical & Usage Data: IP address, browser type, device information, time zone, and how you use our website.
Profile & Marketing Data: your preferences, interests, and communication choices.

We also use cookies and similar technologies to improve your experience and analyse usage. Aggregated or anonymised data (which cannot identify you) may be used for statistical or research purposes.

How We Collect Your Data

Directly from you when you register, deposit, play, or contact support.
Automatically through cookies and analytics tools as you browse the website.
From trusted third parties such as payment processors, identity verification services, and fraud prevention agencies.

How We Use Your Personal Data

We only process your data when we have a lawful basis, including:

To create and manage your account and provide our gaming services (contract performance).
To verify your identity, prevent fraud, and comply with anti-money laundering and responsible gambling laws (legal obligation).
To process deposits and withdrawals securely.
To improve our website, games, and customer experience (legitimate interests).
To send you personalised offers and promotions (legitimate interests or consent, where required).
To communicate important account updates and respond to your queries.

Marketing Communications

You may receive marketing from us if you have an account and haven’t opted out, or if you previously requested information and gave consent. You can opt out at any time via your account settings or by contacting us — this won’t affect non-marketing communications.

Who We Share Your Data With

We may share your information with:

Our group companies for operational and reporting purposes.
Trusted service providers (e.g., game suppliers, payment processors, IT and security providers, identity verification services).
Professional advisors (lawyers, auditors, insurers).
Regulators, law enforcement, or government authorities when required by law.
New owners in the event of a business sale, merger, or acquisition (they would use your data in the same way).

All third parties are required to protect your data and only process it according to our instructions.

Data Security

We use industry-standard security measures to protect your information from unauthorised access, loss, or misuse. Access is restricted to personnel who need it, and all staff are bound by confidentiality obligations. In the unlikely event of a data breach, we will notify you and the relevant authorities if required by law.

How Long We Keep Your Data

We retain your personal data only as long as necessary for the purposes set out above, including meeting legal, regulatory, and reporting requirements. This is typically up to 5 years after your account is closed, unless longer retention is required by law or for legitimate reasons (e.g., ongoing disputes).

Your Legal Rights

Depending on your location, you may have the right to:

Access your personal data.
Correct inaccurate data.
Request deletion of your data.
Object to or restrict processing.
Request transfer of your data to another provider.
Withdraw consent (where processing is based on consent).

To exercise any of these rights, contact privacy@luckypayscasino.uk.com. We may need to verify your identity and will respond within one month (or longer for complex requests, with notice).

You will not usually have to pay a fee, but we may charge or refuse unreasonable or repetitive requests.

Final Notes

This website is not intended for children, and we do not knowingly collect data from minors.

We encourage you to keep your personal details up to date in your account to ensure smooth service.

Thank you for trusting Lucky Pays Casino with your personal information. We are committed to handling it responsibly and transparently.